Build a factual written record
Vrbo's public help materials describe a post-checkout claim workflow and recommend keeping guest communication in platform messaging so there is a written record. For a host, the packet should make the sequence, evidence, and amount easy to follow.
Evidence to gather
- Reservation, checkout date, discovery date, and the deadline shown in your Vrbo workflow.
- Photos or videos showing damage, missing items, smoke odor indicators, pet damage, or extra-cleaning condition.
- Cleaner, cohost, maintenance, or contractor notes that connect the issue to the turnover timeline.
- Repair estimates, replacement receipts, invoices, ownership proof, and amount calculation notes.
- Guest messages and any secure platform messages about the issue.
Packet order
- Deadline and reservation timeline.
- Short factual claim summary.
- Evidence inventory with file labels.
- Amount calculation and supporting invoices or estimates.
- Guest/platform message context.
What the review includes
HostClaimPacket organizes evidence you provide into a reviewed packet. It does not log in, contact guests, submit the claim, provide legal or insurance advice. No reimbursement outcome is promised.
Do not send passwords, verification codes, guest payment details, platform login access, API keys, or private keys.