Organize the packet before the claim window gets tight
Airbnb's host damage protection process asks hosts to document issues with photos, videos, estimates, receipts, and related support materials. The stronger day-zero job is not persuasion. It is making the evidence easy to verify.
Evidence to gather
- Checkout date, discovery date, next guest check-in date, and when the issue was first reported.
- Before and after photos or videos with filenames that make timing and room/location obvious.
- Repair estimates, invoices, receipts, cleaner notes, contractor messages, and replacement links.
- Guest messages, house rules, check-in instructions, and any platform conversation about the issue.
- A short factual narrative that explains what happened, what changed, and how the amount was calculated.
What to avoid
- Do not submit AI-generated, altered, exaggerated, or unverifiable evidence.
- Do not share passwords, verification codes, guest payment details, platform login access, API keys, or private keys.
- Do not treat a packet review as legal, insurance, tax, or platform-policy advice.
What the review includes
HostClaimPacket reviews the facts you provide and delivers a submission-ready evidence packet: timeline, missing evidence notes, upload order, file labels, and claim narrative cleanup. The host submits through their own Airbnb workflow.