A reduced offer needs a line-item response
Hosts often describe AirCover offers that cover only part of a claim. The strongest response is not a complaint paragraph. It is a table that pairs each unpaid or reduced item with proof of damage, amount, timing, and guest connection.
Evidence to gather
- Original requested amount, offer amount, accepted/declined status, and the platform's explanation.
- Line-item table: item, requested amount, offered amount, evidence file, and why the reduction looks unsupported.
- Receipts, invoices, estimates, replacement links, ownership proof, and cleaner or contractor notes.
- Before/after photos or videos with original filenames and clear room, item, and date labels.
- Guest messages, house rules, smoke/pet/extra-cleaning policy, and any guest admission or partial admission.
What to avoid
- Do not inflate line items, combine unrelated damage, or hide cleaner/contractor uncertainty.
- Do not submit screenshots that reveal private guest payment details or unrelated personal information.
- Do not rely on rewritten or AI-created proof when original files are available.
What the review includes
HostClaimPacket turns files you provide into a concise reduced-offer packet with a line-item reconciliation, evidence order, and follow-up narrative. No platform outcome is promised.