Denied claims usually need documented timing, cause, and amount support
Airbnb's public host-damage page tells hosts to document the issue with photos or videos, repair or cleaning estimates, and receipts, then submit supporting documentation within the listed window. If a claim is denied, the packet should start with the denial text and map every evidence gap against that reason.
Evidence to gather
- Original claim submission, denial message, dates, case IDs, amount requested, and any reason Airbnb gave.
- Before/after photos or videos, original filenames, metadata, cleaner notes, and discovery timeline.
- Estimate, invoice, receipt, ownership proof, replacement link, and amount calculation for every line item.
- Guest messages, admission or denial, house rules, reservation details, and Resolution Center screenshots.
- A short gap list that separates missing timing proof, missing causation proof, and missing amount proof.
Packet hygiene
- Do not submit edited, AI-generated, synthetic, exaggerated, or unverifiable evidence.
- Do not ask us to log in, contact the guest, submit the claim, or provide legal or insurance advice.
- Do not send passwords, verification codes, guest payment details, platform login access, API keys, or private keys.
Ready for the $179 review when
- You have the denial or closure message, case ID, original claim amount, checkout date, discovery date, and current deadline.
- You can email the original claim submission, before/after photos or videos, estimate, invoice or receipt, cleaner note, guest messages, and house rules.
- You want a reviewed packet to inspect before using your own Airbnb follow-up, Resolution Center, insurer, or guest workflow.
Opening screen of the delivered packet
- Denial reason, claim amount, case ID, checkout date, discovery date, deadline, and shortest factual timeline.
- Evidence grouped by timing proof, causation proof, amount support, guest position, and missing-proof gaps.
- Attachment order, redaction notes, and a follow-up narrative structure without promising reimbursement or a platform decision.
What the review includes
HostClaimPacket reviews files you provide and delivers a packet you can inspect before using your own Airbnb, Resolution Center, insurer, or guest workflow: timeline, evidence order, missing-proof list, and claim narrative structure. No reimbursement or platform outcome is promised.